Take it off your to-do list
If you’re a restaurant owner or manager, I bet somewhere at the bottom of your to-do list are the words “staff meeting.”
It’s at the bottom (along with sub-bullets like “plan restaurant meeting topics” and “schedule restaurant staff meeting”) because you have a sneaking suspicion that it’s not worth your time, despite what you have been taught to believe about what the restaurant gods desire.
Big formal staff meetings that drag everyone in on a bleary-eyed Saturday morning are not a great way to train the staff, improve service, or enhance teamwork, and they don’t keep up with turnover either.
So do me, your staff, and yourself a favor, and cross that item off the list forever more.
But if you still want a skilled and informed team, you should replace it immediately with a new item: The Power Preshift.
The Power Preshift is not an epic information dump conducted once every six months.
The idea is that it’s a series of small bites of useful information doled out at very short, informal meetings that happen every single day.
These targeted, bite-sized trainings will go farther that you can imagine as the culture of professionalism and know-how seeps into all facets of your restaurant.
The Power Preshift Guide
But let’s pause for a moment of honesty: Your sneaking suspicion is probably right
Sounds hard, right? Not at all. Here’s why:
1. Not doing it is harder
Do your busy shifts feel like a whirlwind of confusion, lack of teamwork, and mistakes?
To use an old industry term, that’s just a failure to “set ourselves up for success.”
When the stakes are high and the restaurant is full, we need to be at peak form.
Having a shift go well is always easier than the alternative.
And if you want to alleviate a lot of work and headaches in the future you need to address the issues that cause them here and now rather than play catch-up when you’re busy.
2. It doesn’t have to be a lot of information
You don’t have to deliver the “I Have a Dream” speech at every preshift.
You just need to give a short training – maybe just a few sentences – that will improve the way the team functions.
It’s like applying oil to a squeaky door: “A little dab will do ya.”
Don’t overwhelm with lots of information.
You need to give them a drop of training, let it sink in, and then the next day give them another drop.
And by training the staff a little bit every day you are letting them know that you care about their well-being.
They, in turn, are more likely to care about the well-being and satisfaction of the guests.
The Power Preshift is designed like those short, effective workouts that busy professionals do to get in shape. You don’t have 30-minutes for a full-blown gym workout here. In the restaurant business, you have 3-6 minutes. So how do you make the most of that time to get our team as fit as possible?…
…Do targeted training over short bursts to get your team and your restaurant into shape.
The Power Preshift guide will help to guide you day-by-day through four different modules:
- Product Knowledge
- Operations and Safety
- Guest Satisfaction
Include one of the prescribed topics in each preshift.
In two months, the program repeats itself so that your new employees are always being trained and your senior employees are alway getting refreshers.
After using The Power Preshift for just one cycle you’ll notice a dramatic drop in staff confusion and mistakes, plus huge improvements in teamwork, sales and guest satisfaction.
Don’t miss out on the benefits of maximizing your preshift!
I would love to hear your thoughts and wisdom about preshifts in the comment section below. Don’t forget to download The Power Preshift guide here.